Question 1

How many can fit in a Igloo?

Accepted Answer

Each Igloo fits up to 8 guests.

Question 2

How long can we stay in the Igloo?

Accepted Answer

Each Igloo reservation is 90 minutes. The reservation time starts and ends according to reservation time; regardless of what time you get IN the Igloo. If you're late, that's a bummer. We really don't like to be this rigid, but we've got sanitizing to do and the following Igloo guests to keep happy (that could be you next time).

Question 3

How much is the deposit?

Accepted Answer

The deposit is $100. This is required at the time of booking; your card will be charged the day you make the reservation. This deposit is NON-REFUNDABLE.
Please read our cancellation policy for further details.

The $100 deposit will come off your bill the night of your reservation.

Booking Fee is non-refundable.

**New Years Eve deposit - $150.

Question 4

How do I make a reservation?

Accepted Answer

Please use our online booking system to make Igloo reservations.
https://tableagent.com/wausau-merrill/carmelos-italian-restaurant/

Question 5

How long does an Igloo reservation last?

Accepted Answer

Igloos are reserved for 90 minutes. Please arrive at the restaurant 10-15 minutes before your reservation so we can seat the group together to keep the Igloo warmer and maximize your experience. Late arrivals for reservations will not extend the time of the original reservation.

Question 6

What are the Food & Beverages minimums?

Accepted Answer

Each Igloo has a food & beverage minimum regardless of party size. Smaller groups do not pay less, you just get to eat and drink more.

Food and Beverage Minimums

(Groups 4 & less) $150 minimum. (Groups of 5 or 6) $200 minimum. (Groups of 7 or 8) $250 minimum.

**New Years Eve is excluded.** 
New Years Eve minimums - (Groups of 4 & less) $200 minimum. (Groups of 5 or 6) $250 minimum. (Groups of 7 or 8) $300 minimum.

Question 7

Will I be warm enough?

Accepted Answer

The Igloos have heaters but this is Wisconsin and the Igloos are outside. Please dress warmly and feel free to bring your own blanket. We ask you to please not move the heaters. You may be liable for damage to the Igloo shell if furniture or heaters are rearranged in a manner causing damage. If you need something moved or adjusted please ask one of your Igloo servers.

Question 8

What if the weather is really bad?

Accepted Answer

If our management team deems the weather is too dangerous for guests and staff due to extreme cold, ice, or snow conditions, we may need to cancel your reservation. We will notify you via email and/or cell phone to give you an option to reschedule. We will try to give you as much advance notice as possible but reserve the right to cancel without notice to ensure our staff and guests’ safety. Any reservation cancelled by the restaurant will not be charged any cancellation fees.

Question 9

What if the Igloo gets damaged?

Accepted Answer

The Igloos are designed to withstand 45+mph winds & 100 pounds of snow. Therefore, they have a strong structure, however they can be damaged, punctured, and melted. We ask you to be careful moving in and out of the Igloos and while you are in the Igloos. Domes will be inspected during cleaning after each reservation And a fee may be charged if there is damage.

Question 10

What about music?

Accepted Answer

Igloos are equipped with a wireless speaker available for guest use. You are welcome to play your own music as long as it does not interfere with another Igloos experience.

Question 11

What is the deposit for and how do I cancel if I have to?

Accepted Answer

Life happens. The deposit holds the reservation. On the day of the reservation the deposit will apply as  a check reduction. You can cancel your reservation 7 days prior to your reservation and we will refund you in the form of a Carmelo‘s Gfit Card; mailed to you. Simply call us 7 days prior to your reservation.

Less than 7 days cancellation policy:
3 - 7 days before reservation - $50 gift card
24 - 72 hours before reservation - $25 gift card
Less than 24 hours before reservation - No refund.

Question 12

Is there an age limit for the Igloos?

Accepted Answer

We don‘t recommend children under 10 in the Igloos. We understand the Igloo can be a magical experience for children and a way for families to dine out in a more private area. Please just keep in mind - We ask children to remain seated; for their safety and the safety of our servers. Any damage to the Igloo will be charged to you.

Reservations open for the 2025-2026 winter season on Nov. 1, 2025

Frequently asked questions